Refund policy

Non-Personalized Product Returns

You may return any unused, unopened, non-personalized/customized items within 30 days or receipt.

Personalized Product Returns

We are not responsible for any damages due to the shipping carrier, nor any shipping delays. Any mistakes due to spelling errors or incorrect information provided during checkout will not be eligible for return or replacement. Custom or personalized items may be eligible for a return only if the item is defective or damaged. 

Digital Products

All digital products are final sale and are not eligible for returns or refunds. If you have an issue with you digital product, please contact us.

Order Cancellation Policy

Because most of our products are custom-made just for you, orders move into production quickly. Most orders can be cancelled within 12–24 hours of being placed. If your order has not yet entered production, we’re happy to cancel it for a full refund. Once an order has entered production, it cannot be cancelled or changed. This includes orders where personalization, printing, engraving, or other custom work has already begun. The faster you reach out, the better the chance we can stop it before production starts.

 

How to start a return

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable or software products
- Some health and personal care items

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@allcustomgifts.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately final sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@allcustomgifts.com and send your item to: All Custom Gifts, 4290 US Highway 1, Rockledge FL 32955, United States.

Shipping
To return your product, you should mail your product to: All Custom Gifts, 4290 US Highway 1, Rockledge FL 32955, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.