How long does it take to process and produce my order?
Most standard orders are processed and shipped within 1 to 2 business days. If you requested a proof, this may extend the turnaround time as we await your approval. For custom design services, please allow 1 - 3 business days for design creation prior to receiving a proof. If required, please make sure to approve your proof in a timely fashion so we can get started on your custom item.
If you need this item quick, make sure to upgrade the shipping method to cut down on transit time or contact us with your deadline requirements.
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How long will it take to get my order after it ships?
Delivery times vary with each shipping method and the distance from our shipping location.
UPS: Please see the map below (business days)
USPS: First Class - 1-5 Business Days
USPS: Priority - 1-3 Business Days
USPS International Priority: 3-10 Business Days
Why won't my coupon code work?
All coupon codes issued by All Custom Gifts have the following restrictions: All of our coupon codes are one time use per customer. You are able to use different coupon codes for different orders, but once 1 coupon code is used, it is no longer valid for repeat use. Coupon codes also expire or are valid for a limited time. Coupon codes and advertisements with no expiration date stated, expire 3 months after it was first issued. Please do not share coupon codes as this will result in the coupon code becoming invalid. Coupon codes are only valid to our retail customers and do not apply to our wholesale vendors. Coupon codes can not be applied to custom orders unless otherwise specified.
I just purchased an iten, now it's on sale. Can I get it for the sale price?
If you purchased an item within the past 72 hours and it is now offered on our website for less, we will issue you a credit for the difference. Please email us at firstname.lastname@example.org
with your name, order number and the item(s) that have been reduced in price. Not valid on Free Shipping, Coupon Codes or any other Special Offers. Applies to product price only.
Are there any restrictions for the Free Shipping offer?
Most Free Shipping offers wlll apply to orders within the contiguous 48 states. If a coupon code is not required, the free shipping option will appear during checkout. All Free Shipping options will be for standard ground shipping services. If you wish to upgrade your shipping, you may do so during checkout. If you have any additional please email us at email@example.com