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How long does it take to process and produce my order?

Our current production times will be shown in the announcement bar at the top of the page. During peak seasons this time may be extended, however we do our best to ship all orders as quickly as possible. Production time does not include any shipping transit time. If you requested a proof, this may extend the turnaround time as we await your approval. For custom design services, please allow 1 to 3 business days for design creation prior to receiving a proof. If required, please make sure to approve your proof in a timely fashion so we can get started on your custom item.

If you need this item quick, make sure to upgrade the shipping method to cut down on transit time or contact us with your deadline requirements.


How long will it take to get my order after it ships?

Delivery times vary with each shipping method and the distance from our shipping location. Below is are estimated transit times based on the contiguous 48 states.
Standard Economy: 2-10 Business Days
UPS Ground: Please see the map below (business days)
USPS: Ground Advantage - 1-5 Business Days
USPS: Priority - 1-3 Business Days
USPS International Priority: 3-10 Business Days
UPS Transit Map for outbound shipments originating from 32955All Custom Gifts cannot be responsible for any lost or stolen packages. We rely on the carriers to deliver your item.  It is highly


Why won't my coupon code work?
All coupon codes issued by All Custom Gifts have the following restrictions: All of our coupon codes are one time use per customer. You are able to use different coupon codes for different orders, but once 1 coupon code is used, it is no longer valid for repeat use. Coupon codes also expire or are valid for a limited time. Coupon codes and advertisements with no expiration date stated, expire 3 months after it was first issued. Please do not share coupon codes as this will result in the coupon code becoming invalid. Coupon codes are only valid to our retail customers and do not apply to our wholesale vendors. Coupon codes can not be applied to custom orders unless otherwise specified. 

I just purchased an item, now it's on sale. Can I get it for the sale price?
If you purchased an item within the past 72 hours and it is now offered on our website for less, we will issue you a credit for the difference. Please email us at with your name, order number and the item(s) that have been reduced in price.  Not valid on Free Shipping, Coupon Codes or any other Special Offers. Applies to product price only.
Are there any restrictions for the Free Shipping offer?
Most Free Shipping offers will apply to orders within the contiguous 48 states. If a coupon code is not required, the free shipping option will appear during checkout. All Free Shipping options will be for standard ground shipping services. If you wish to upgrade your shipping, you may do so during checkout. If you have any additional questions, please email us at

My USPS package didn’t arrive. What happens now?
We understand that sometimes packages go missing or get marked as delivered and don’t arrive. All Custom Gifts cannot be responsible for lost or stolen packages. We highly recommend you contact your local USPS office or the mail carrier directly USPS to resolve the issue quicker. Whenever you suspect a package is lost or stolen, the first step to take is to begin a Missing Mail Search. This can only be completed 7 Days after the ship date. The USPS will begin searching their sort facilities and trucks to try and find your item.   If USPS determines the package was delivered, you’ll have to treat it as a stolen package. If USPS cannot find the package, you will need to file a claim for your loss. Only after a claim is completed can a resolution be made.